THE RELATIONSHIP BETWEEN NURSE PERFORMANCE AND INPATIENT SATISFACTION IN THE JASMINE ROOM OF DELTA SURYA HOSPITAL, SIDOARJO
Abstract
Background: The quality of health services is a level of service perfection that is carried out in accordance with established standards of ethics in order to increase satisfaction for each patient. Nurse performance is the work of nurses in the form of actions or practices that are easily observed or assessed. By improving the performance of nurses, the quality of service in the hospital will significantly continue to provide satisfaction to patients and the community.Purpose: This descriptive correlational study aimed to identify the relationship between patient satisfaction and nurse’s performance, especially in hospitalized patients.Methods: A 35 hospitalized patients in Delta Surya Hospital Sidoarjo participated on this study and were assessed their perceived of nurse performance using Independent Variable questionnaire and their satisfaction level using Dependent Variable. This questionnaire instrument uses two types of statements, positive statements and negative statements, each 24 items.Results: SPSS results that an Asymp.Sig (2-sided) value of 0,000 was seen. Because the Asymp.Sig (2-sided) value <0.05, it can be concluded that there is a significant relationship between nurse performance with patient satisfaction.Discussion: Customer satisfaction occurs when needs, wants, and their expectation can be fulfilled. And nursing services by wholeheartedly, equally regardless of rank, ethnicity, race, religion or profession will have an impact on patient satisfaction. Key words: Patient satisfaction, nurse performance, inpatient room.References
Arikunto, S. (2006). Prosedur Penelitian Suatu Pendekatan Praktek Rev. V. Jakarta: Rineka Cipta.
Aritonang, L. R. (2005). Kepuasan Pelanggan. Jakarta: Gramedia Pustaka Utama.
Azwar, A. (1996). Pengantar Administrasi Kesehatan. Jakarta: Bina Rupa Aksara.
Azwar, S. (2009.) Research Methods. Yogyakarta: Pustaka Pelajar.
Khusnawati. (2010). Analisis Kepuasan Pasien Terhadap Pelayanan pada Puskesmas Sungai Durian, Kab. Kubu Raya. Hasanuddin Makassar University.
Kuntoro, W., & Istiono, W. (2018). Kepuasan Pasien Terhadap Kualitas Pelayanan di Tempat Pendaftaran Pasien Rawat Jalan Puskesmas Kretek Bantul Yogyakarta. Jurnal Kesehatan Vokasional, 2(1), 140-147.
Muninjaya, A.A.G. (2004). Manajemen Kesehatan. Jakarta: EGC.
Notoatmojo, S. (2011). Metodologi Penelitian Kesehatan, Edisi kedua. Rineka Cipta, Jakarta.
Nursalam. (2014). Metodelogi Penelitian Ilmu Keperawatan, Jakarta: Salemba Medika.
Pabundu, T. M. (2006). Metodologi Riset Bisnis. Jakarta: PT. Bumi Aksara.
Pohan. (2007). Jaminan Mutu Layanan Kesehatan. Jakarta: EGC.
Potter, P. A., & Perry, A. G. (2005). Buku ajar fundamental keperawatan: konsep, proses, dan praktik.
Sabarguna. (2004). Quality Assurance Pelayanan Rumah Sakit. 2nd Edition. Yogyakarta: Islam Hospital Consortium West Java-DIY.
Sugiyono. (2012). Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung: Alfabeta.
Sugiyono. (2012). Reliabilitas dan Validitas Ed. 4. Bandung: Alfabeta.
RS Woodward Palu. (2013). Profil RS Woodward Palu Tahun 2013.
Taufiq. (2015). Manajemen Mutu Perusahaan. Jakarta: Salemba Medika.
