QUALITY OF HEALTH SERVICES CAN INCREASE IN PATIENT SATISFACTION

Ahmad Zaini Arif; Agus Wahyudi; Dessy Rindiyanti Harista

doi:10.36720/ickc.v2i1.523

Ahmad Zaini Arif Nursing, Faculty of Health, University of Nazhatut Thullab al-Muafa Sampang
Agus Wahyudi Nursing, Faculty of Health, University of Nazhatut Thullab al-Muafa Sampang
Dessy Rindiyanti Harista Nursing, Faculty of Health, University of Nazhatut Thullab al-Muafa Sampang

DOI: https://doi.org/10.36720/ickc.v2i1.523

Keywords: Hospitalization, Patient Satisfaction, Service Quality

Abstract

Background: Service quality is one of the successes in fulfilling patient services. The quality of service in Indonesia is still classified as unsatisfactory, due to several reasons such as nurses who pay less attention to patients, nurses who pay less attention to patients, nurses who are less responsive in handling patient complaints, nurses who lack motivation to patients, and nurses who pay little attention to attitude. therapeutic to patients. This causes the satisfaction felt by the patient and the patient's comfort for the nurse to be less than optimal. Objectives: Analyzing the relationship between the quality of health services and patient satisfaction. Methods: This study used a cross-sectional approach. The sample size in this study was 42 inpatients with a simple random sampling technique. Data analysis used the Spearman Rank test with a significance level of = 0.05. Results: Based on the results of the Spearman rank test, the value of Sig. 0.001 means that there is a relationship between the quality of health services and inpatient satisfaction. Conclusion: Good quality health services will increase patient satisfaction so it is hoped that health services can maintain and improve the quality of their services. Patients will have confidence if the health services provided are good. to achieve patient satisfaction.

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